Retail Commission Sales Associate - Fine Jewelry, Boise Towne Square - Part Time

Macy's•Boise, ID

15h

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use expertise in fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and use of the clientele program while working toward sales goals. The role also involves promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You work with the team to meet sales goals and maintain operational excellence. Typical work includes reviewing sales goals and product updates, keeping the sales floor organized and shoppable, processing and replenishing stock, updating signs and pricing, using clienteling and point-of-sale tools, and helping customers complete purchases. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Deliver personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them choose products.
Build lasting client relationships through consultative selling, hospitality, and the clientele program.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and protection plans, and acquire new customers by opening credit accounts and explaining loyalty benefits.
Use point-of-sale technology, clienteling tools, and digital shopping tools to support customers and process transactions.
Support inventory, fulfillment, and merchandise moves; process, organize, store, and replenish stock accurately.
Maintain an organized, shoppable sales floor with accurate presentation, signs, and pricing, and comply with asset protection practices.
Support sales events and vendor training, and stay informed about product launches, trends, promotions, and new arrivals.
Collaborate with colleagues to support customers, special events, and operational excellence.
Maintain regular, dependable attendance and punctuality.
Perform required physical activities, including standing, lifting, moving, reaching, and climbing ladders.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice