Retail Commission Sales Associate - Fine Jewelry, Ocean County Mall - Full Time

Macy's • Toms River, NJ

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department.

The role involves preparing the sales floor, learning about new arrivals, popular items, trends, and promotions, and engaging customers with personalized service. You maintain a shoppable space through proper processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves. You support colleagues through honest, caring collaboration and continually improve your work to contribute to individual and store results.

Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology, handheld equipment, cash registers, and digital tools, including processing register transactions.
• Ability to stand for at least two consecutive hours; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders.
• Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use product knowledge to educate customers about precious metals, gemstones, craftsmanship, and luxury brands, and help them select appropriate items.
• Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
• Meet and surpass daily sales goals, including Client and Protection plan goals.
• Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Support inventory, fulfillment, and merchandise activities, including processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves.
• Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
• Participate in sales events, vendor training, and ongoing education about products, launches, offers, trends, and promotions.
• Support special events and collaborate with teammates to achieve sales goals and operational excellence.
• Maintain regular, dependable attendance and punctuality.
• Use customer-focused closing practices, including explaining loyalty benefits, ensuring customers have what they need, and thanking them.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed