Seasonal Retail Commission Sales Associate - Fine Jewelry, River Oaks Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming and personalized shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. The role also involves meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review sales goals and product information, and engage customers with friendly, informed service. They maintain a shoppable space through merchandise processing, presentation, organization, storage, replenishment, signage and pricing updates, and merchandise moves. They promote loyalty benefits, assist customers through checkout, and collaborate with teammates to support customers and store results. The role requires flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. One to two years of related experience is required.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to stand for at least two consecutive hours and to lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Ability to meet close-vision, color-vision, depth-perception, and focus-adjustment requirements.
- Frequent use of computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge about fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose appropriate products.
- Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit programs, including acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment activities.
- Maintain accurate signage and pricing, support merchandise moves, and keep the sales floor organized and shoppable.
- Ensure merchandise security, accuracy, presentation, and compliance with asset protection requirements.
- Participate in sales events, vendor training, and ongoing product education.
- Use point-of-sale technology, handheld equipment, and digital tools to complete transactions and enhance the shopping experience.
- Support special events and collaborate with teammates to achieve individual and store results.
- Prepare for the sales day by reviewing goals, new arrivals, top sellers, trends, and promotions.
- Assist with fittings and digital shopping tools, and provide a welcoming, knowledgeable, and supportive shopping experience.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
