Seasonal Retail Commission Sales Associate - Fine Jewelry, Friendly Center

Macy's • Greensboro, NC

1d

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program.

You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure the security, accuracy, and presentation of merchandise, and collaborate with your team to achieve sales goals and operational excellence. Daily activities include preparing and maintaining the sales floor, learning about new arrivals, trends, and promotions, engaging customers, processing and replenishing stock, updating signs and pricing, and supporting merchandise moves. You also promote loyalty benefits, provide customers with attentive service through checkout, and contribute to a collaborative and continually improving team.

This seasonal position requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role’s physical requirements include standing, moving, reaching, lifting, and use of technology and register equipment.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers to process transactions.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology is required.

Responsibilities

• Provide attentive, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Educate customers about precious metals, gemstones, luxury brands, and products to help them make selections suited to their preferences and budgets.
• Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
• Meet and surpass daily sales goals and achieve client and protection plan goals.
• Promote loyalty, warranty, and protection plan benefits, and acquire new customers by opening credit accounts.
• Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
• Maintain a clean, organized, shoppable sales floor and ensure merchandise is accurately processed, presented, stored, and replenished.
• Update signs and pricing and support merchandise moves, inventory, fulfillment, and asset protection activities.
• Participate in vendor training, sales events, special events, and ongoing product education.
• Ensure the security, accuracy, and impeccable presentation of merchandise.
• Collaborate with teammates to support customers, achieve store results, and uphold operational excellence.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed