Seasonal Retail Commission Sales Associate - Fine Jewelry, River Oaks Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating shopping experiences that make customers feel welcomed, comfortable, and valued. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise is secure, accurate, and impeccably presented, and collaborate with the team to achieve sales goals and operational excellence in the Fine Jewelry department. Daily work includes preparing the sales floor, reviewing goals and product information, assisting customers, maintaining an organized and shoppable space, processing and replenishing stock, updating signs and pricing, and supporting merchandise moves. You share loyalty benefits, help customers complete their purchases, and contribute to a supportive, collaborative team environment. The role requires flexible availability for days, evenings, weekends, and holidays. Colleagues must communicate effectively, understand policies and safety procedures in English, meet sales and client/protection plan goals, acquire new customers by opening credit accounts and sharing loyalty benefits, and use point-of-sale technology and digital tools. The position requires 1–2 years of related experience and involves regular standing, moving, lifting, reaching, and use of computers and other technology.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and client and protection plan goals.
- Ability to perform the listed physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Educate customers about fine jewelry products, precious metals, gemstones, and luxury brands, and recommend items suited to their needs and budgets.
- Build customer relationships through consultative selling and use of the clientele program and clienteling tools.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital shopping tools to support transactions and enhance the customer experience.
- Support inventory, fulfillment, stock processing, presentation, organization, storage, replenishment, and merchandise moves.
- Ensure merchandise security, accuracy, and presentation, including asset protection compliance.
- Support special events and participate in vendor training and events.
- Maintain an organized, clean, and shoppable sales floor, including updating signs and pricing.
- Stay informed about new arrivals, top-selling items, trends, and promotions through ongoing training and vendor education.
- Collaborate with teammates to support customers and achieve individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
