Retail Clerk I - AM

GOODWILL INDUSTRIES OF SOUTH CENTRAL CALIFORNIA•Rosedale, CA

4d•$17 - $17•Onsite

About The Position

The Retail Clerk provides customer service, processes payments, and maintains the sales floor. The role is expected to achieve organizational, team, and personal goals in alignment with Goodwill’s Strategic Vision Priorities and organizational values. Employees are expected to act honestly and ethically, maintain confidentiality, work collaboratively, follow policies and safety procedures, safeguard company property and donated goods, and represent Goodwill positively to customers, coworkers, clients, and other stakeholders. The position is in the Retail Services Department and reports to the Retail Store Manager. It has no supervisory responsibilities and is classified as non-exempt. Duties include opening and closing activities; operating the cash register and handling transactions; assisting customers; stocking and displaying merchandise; receiving and processing donated goods; maintaining records; and cleaning and maintaining the store and its surrounding areas. The work includes lifting and carrying merchandise and bags weighing up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

One year of experience in a retail environment, including some cash-handling experience.
Basic mathematical skills and ability to read English.
Intermediate knowledge of computers, keyboarding, and photography.
Ability to read and write and to communicate information and respond to questions tactfully and courteously.
Knowledge of basic arithmetic, including addition, subtraction, multiplication, division, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions and work with abstract and concrete variables, using judgment, resourcefulness, ingenuity, and initiative.
Effective interpersonal and communication skills to interact with all levels of management and staff.
Ability to operate office equipment, including a computer, telephone, cell phone, tablet, fax machine, and copy machine.
High level of integrity and business ethics.
Ability to perform essential functions, including handling materials weighing up to 50 pounds; reasonable accommodation may be made for individuals with disabilities.

Responsibilities

Complete opening activities, including opening doors, housekeeping, till counts, preparing water cooling stations, and setting up the cash wrap.
Handle merchandise, enter prices and applicable sales incentives into the cash register, bag purchases, and place purchases in customers’ carts.
Assist customers with carrying merchandise weighing up to 50 pounds to their vehicles.
Stock shelves and stage and display merchandise, including large housewares and dressed mannequins.
Provide customer service, including greeting customers, answering routine questions, finding products, and referring complaints to management.
Process sales and other cash register transactions, maintain accurate pricing and inventory control, provide receipts, and account for cash overages and shortages.
Perform housekeeping and cleaning throughout the store, donation area, bathrooms, fitting rooms, and interior and exterior areas, including sweeping, mopping, vacuuming, and removing garbage or other materials.
Attend to the fitting room area, assist customers, and call attention to observed loss-prevention concerns.
Complete closing activities, including securing doors, housekeeping, till counts, cleaning water cooling stations, and recovering the sales floor.
Maintain confidentiality and cooperative working relationships.
Keep records and report money, sales, inventory, and production information.
Receive and process donated goods, direct donors to appropriate locations, and issue receipts or printed information.
Follow safety and loss-prevention policies, maintain safe work conditions, and report and document hazards and unsafe practices.
Attend required meetings, training sessions, safety training, and safety drills or exercises.
Perform other duties as assigned.
Follow Goodwill policies, procedures, ethical standards, and generally accepted business practices, and work collaboratively to support organizational goals and mission.