Seasonal Retail Cashier & Sales Floor Support - Women's Shoes - Del Amo Fashion Center

Nordstrom•Torrance, CA

6d•Onsite

About The Position

The ideal Store Support employee is passionate about fashion, positive, energetic, and committed to providing excellent customer service at the point of sale. This role supports customers with sales, returns, and other transactions in person and over the phone, while helping keep the department organized, stocked, and ready for customers. The employee may also support other store areas, including order fulfillment and order pick-up. The posted pay range is $18.85–$19.65 per hour. Pay offers depend on location and job-related knowledge, skills, and experience. Commission for apparel, shoes, and accessories sales typically ranges from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and employee assistance resources; eligibility requirements may apply.

Requirements

Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
Excellent communication and interpersonal skills.
Strong organization and follow-through.
Problem-solving ability.
Computer proficiency and interest in learning new computer applications.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Assist customers over the phone and at checkout with sales, returns, and other transactions while providing excellent customer service.
Keep service quick, easy, and enjoyable by listening to customer needs and sharing knowledge and enthusiasm for fashion.
Help keep the department ready for customers by straightening, lightly cleaning, and restocking the cash wrap area and sales floor.
Stay informed about key fashion trends and products to help customers make purchase decisions.
Build customer relationships by sharing information about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
Support other areas of the store as needed, including order fulfillment and order pick-up.