Retail Store - Sales Manager ( Corte Madera, CA )

Avocado Green Brands•Corte Madera, CA

4d•$60,000 - $75,000•Onsite

About The Position

Avocado is seeking a Retail Brand Experience Store Manager to lead its on-site retail location in Corte Madera, California. The role oversees the showroom and store operations, drives sales performance, coaches and develops employees, and represents the Avocado brand to customers and the community. The manager also supports digital sales and customer service through chat, phone, virtual appointments, email, and the CRM platform. The position includes setting and tracking sales KPIs and OKRs, coordinating store events, maintaining product knowledge and inventory, supporting issue resolution, and collaborating with customer experience, production, and logistics teams. The role requires regular attendance, extensive time on one's feet, and the ability to lift up to 200 pounds using lifting aids or equipment. This is an on-site position with a stated annual pay range of $60,000–$75,000, plus potential monthly bonus.

Requirements

At least 3 years of retail experience, including retail or store management experience (such as keyholder experience) and experience managing store employees.
Experience creating, reporting, and tracking sales KPIs and OKRs.
Regular and predictable attendance.
Ability to remain stationary, often standing or sitting, for prolonged periods.
Ability to perform repeated motions involving the wrists, hands, or fingers, and to reach or bend repeatedly.
Ability to move objects weighing up to 50 pounds in all directions.
Ability to lift up to 200 pounds using lifting aids and/or equipment.
Ability to operate a computer and office machines such as printers and tablets.
Ability to communicate frequently with team members about task status.
Ability to work on-site at the Corte Madera, California location.

Nice To Haves

Previous experience working for a brand with values similar to healthy living, environmental awareness, and social responsibility.
Previous experience running branded events.

Responsibilities

Create, report, drive, and track KPIs and OKRs related to sales goals.
Work alongside the team and provide regular in-the-moment coaching and feedback.
Provide management with feedback and suggestions to improve the retail experience.
Represent and advocate for the Avocado brand to customers and employees.
Manage and coordinate store events, including virtual experiences.
Participate in company initiatives and concept projects.
Respond to customer questions about products, orders, and issue resolution.
Guide issue-resolution outcomes and handle escalated customer situations.
Ensure the team is knowledgeable about products and processes, and train the team on new products.
Assist the team with daily customer-service workloads across email, chat, and the showroom.
Prepare and administer monthly employee performance reviews and provide ongoing process feedback.
Suggest ways to improve operations, efficiency, and service, and ensure calls and workload are handled effectively.
Collaborate with customer experience, production, and logistics teams to maintain a low return rate.
Manage the overall condition of the showroom and ensure store operations, repairs, and maintenance are addressed, including in the Wellness Cafe area.
Attend community events and meetings as needed and promote the brand and retail experience in the community.
Manage sellable-product inventory across channels and limit product and peripheral shrink.
Conduct digital sales through chat, phone, and virtual appointments; follow up with customers through the CRM platform.
Provide exceptional customer service and help guests resolve customer-experience issues.