Retail Store - Sales Manager ( Corte Madera, CA )

Avocado Mattress•Corte Madera, CA

2d•Onsite

About The Position

Avocado Green Brands is seeking a Retail Brand Experience Store Manager to lead its on-site showroom in Corte Madera, California. The manager drives sales performance and customer experience, leads and coaches store employees, maintains the showroom and inventory, and represents Avocado and its values in the community. The role also includes digital sales and customer support through chats, phone calls, virtual appointments, email, and the CRM platform. The manager works with internal teams, including customer experience, production, and logistics, and participates in company initiatives and concept projects. The position requires regular attendance, substantial time on your feet, operating a computer and office machines, and the ability to lift up to 200 pounds using lifting aids or equipment.

Requirements

At least 3 years of retail experience, including retail or store management experience (such as keyholder experience) and experience managing store employees.
Experience creating, reporting, and tracking KPIs or OKRs related to sales goals.
Regular and predictable attendance.
Ability to remain stationary, often standing or sitting, for prolonged periods.
Ability to perform repetitive motions that may involve the wrists, hands, or fingers, including repeated reaching or bending.
Ability to move objects weighing up to 50 pounds in all directions.
Ability to lift up to 200 pounds using lifting aids or equipment.
Ability to constantly operate a computer and other office machines, such as printers and tablets.
Ability to communicate frequently with team members about task status.
Ability to be on your feet throughout the day.

Nice To Haves

Passion for the brand's values of healthy living, environmental awareness, and social responsibility; experience working for a brand with similar values is a plus.
Previous experience running branded events.
An entrepreneurial spirit to elevate the assigned location.
A team-oriented approach to contributing to tasks, goals, and projects.
Interest in creating a balanced and healthy environment for staff and guests.

Responsibilities

Create, report, drive, and track KPIs and OKRs related to sales goals.
Work alongside the team and provide regular in-the-moment coaching and feedback.
Provide management with feedback and suggestions to improve the retail experience, processes, operations, efficiency, and service.
Represent and advocate for the brand when engaging with customers and employees.
Manage and coordinate store events, including virtual experiences, and attend community events or meetings when needed.
Participate in company initiatives and concept projects.
Respond to customer questions about products, orders, and other issues; guide resolutions and handle escalated customer situations.
Ensure the team understands products and processes, and train employees on new product releases.
Assist the team with daily customer support workloads, including emails, chats, showroom customers, and calls.
Prepare and administer monthly performance reviews to evaluate processes and support employee improvement.
Ensure calls and overall workload are handled efficiently and effectively, and provide exceptional customer experiences.
Collaborate with customer experience, production, and logistics teams to help maintain a low return rate.
Manage the overall condition of the showroom and arrange appropriate repair and maintenance services, including for the Wellness Cafe area.
Manage sellable product inventory across channels and limit shrink of products and peripherals.
Champion the brand's values and promote its retail experience in the community.
Conduct digital sales through chats, phone calls, and virtual appointments.
Follow up with customers through the CRM platform and serve as a resource throughout their experience.