Retail Banking Branch Manager

The Union Bank Company•Kalida, OH

10h•Onsite

About The Position

The Retail Banking Branch Manager reports to the Market Leader and supports the company’s core values, with a focus on delivering an exceptional client experience. The manager oversees branch sales, operations, and team members at an office with loans and deposits of varying amounts, exercising executive and administrative control over office functions. The role emphasizes growing deposits and loans, providing client service, deepening existing relationships, and generating new business. The manager coaches and holds the team accountable for performance and goals, manages branch staffing and scheduling, oversees office security and vault procedures, handles client concerns, and supports branch operations as needed. The role also involves developing consumer and business relationships, soliciting loans and deposits, supporting sales of related services, participating in community activities, and completing loan-processing work in accordance with required timelines and guidelines.

Requirements

At least 4 years of retail banking or financial services experience, with significant emphasis on consumer and business development, and supervisory experience.
A bachelor’s degree in a business-related major or the equivalent of 3 years of successful sales management experience.
High school diploma or GED.
Excellent written and verbal communication skills, including face-to-face and telephone communication, professional grammar, and demeanor.
Intermediate PC proficiency.
Proven success meeting established sales and referral goals for banking products and services.
Ability to work under stress and manage difficult situations.

Nice To Haves

Sales management experience in financial services is preferred.

Responsibilities

Coach team members to improve performance, meet goals, and deliver quality client conversations using the Service Excellence Process.
Set and communicate goals and results, equip team members with the skills and tools needed to succeed, and hold the team accountable.
Conduct team huddles at least weekly and ensure branch marketing materials and signage are effectively placed.
Serve as a sales champion and work with retail and commercial clients and prospects to deepen relationships and generate business.
Schedule appointments proactively, manage the sales pipeline, and support the achievement of monthly branch goals.
Open and close the office, maintain awareness of security policies and procedures, and supervise vault operations.
Maintain knowledge of office policies and procedures for check approvals and overrides.
Manage client problems and complaints and counsel clients with special needs or requests.
Generate consumer loan applications and solicit new consumer loan business.
Manage Tellers, Head Tellers, Assistant Managers, and Personal Bankers; provide input on hiring and reviews; and ensure scheduling meets client traffic needs.
Conduct periodic operational training on security, regulatory compliance, and other procedures.
Run a teller window and process basic client transactions as a backup when necessary, open new accounts on BPM, and perform other assigned BPM, Cash Recycler, and Teller functions.
Monitor branch audit requirements and compliance issues, keep current on product and policy changes, and attend training as needed.
Help clients resolve account problems and ensure branch employees provide exceptional client service.
Represent the bank through involvement in community and civic organizations and local business activities.
Generate new deposit and loan volume by soliciting new relationships and deepening existing retail and commercial relationships.
Oversee branch employees’ business-development activities for loans, deposits, and fee income, including Wealth Management, Treasury Management, and Merchant Services.
Participate in sales calls, special events, and other activities that generate business, and support overall office sales efforts.
Inform prospective loan clients of underwriting guidelines and applicable government regulations.
Distribute market data, rate flyers, and general loan information to the real estate community as directed by management.
Complete loan applications and preprocessing promptly so required disclosures for mortgage-secured loans can be mailed on time.
Communicate complex loan approvals or denials to borrowers, prevent loan exceptions, and clear exceptions promptly.
Work with the asset management department on delinquent account files.