Retail Banker TSA - Macon Bass Rd

Capital City Bank Careers•Macon, GA

10d

About The Position

The Retail Banker (TSA) provides teller and personal-banking services under general supervision and in accordance with Bank policies and procedures. The role handles client transactions, maintains and balances a cash drawer, answers questions about Bank products and services, and recommends, sells, cross-sells, and refers products and services. It also provides an excellent client experience by addressing inquiries and concerns directly or referring them to the appropriate department. The associate travels to and works in offices experiencing teller or personal banker staffing shortages, including on the teller line. Driving on behalf of the Bank is required, and associates must comply with the Bank’s Motor Vehicle Guidelines. The role has access to confidential client information and requires discretion at all times. A six-month commitment to the position is required before applying internally for other Bank positions. Associates must follow the Bank’s Banker Standards and practice SGNNT (smile, greet, name, name, thank you), follow established policies and procedures, and complete required training within established timelines.

Requirements

Minimum high school diploma or equivalent; relevant experience may substitute for the education requirement.
Completion of in-house Personal Banker I training.
Reliable transportation, a valid driver’s license, and a clean driving record.
Must be at least 18 years old for coverage under the insurance bond.
Must adhere to the Bank’s Motor Vehicle Guidelines.
Excellent interpersonal skills and the ability to communicate effectively and interact positively with clients and fellow associates.
Ability to follow detailed instructions and procedures requiring some judgment.
Ability to concentrate while counting cash, perform basic mathematical computations using business machines and/or computers, and print legibly and accurately on forms and records.
Ability to use initiative, work with little supervision, and exercise sound and reasonable judgment.
Ability to stand for long periods of time.

Nice To Haves

Some college education.
Sales experience, particularly cross-marketing products and services.
Successful completion of an in-house or other approved training program.
Specialized business training course(s) and/or three to twelve months of cash-handling experience are usual ways of acquiring the listed knowledge, skills, and abilities.

Responsibilities

Accept deposits and withdrawals for business, personal, and savings accounts.
Accept checks for cashing or payment and verify endorsements and funds.
Sell official checks and issue cash advances.
Process deposits from Drop and Go.
Accept consumer, commercial, and other bank loan payments.
Balance the teller drawer as needed and open and close the teller window according to procedures.
Complete Currency Transaction Reports (CTRs) and hold forms as required.
Sell and process new demand and time deposit accounts; prepare account-opening paperwork, order checks and Debit/ATM cards, and provide materials as needed.
Answer client questions, research and resolve account-status problems, and respond to client inquiries.
Maintain working knowledge of Bank services and products, recommend and refer additional services, and sell and cross-sell Bank products and services.
Travel to offices with teller or personal banker staffing shortages and assist other Bank areas during peak business hours when needed.
Attend meetings as required.
Provide additional support to the manager and department colleagues.
Complete assigned and required Bank training within established timelines.
Protect confidential client information and comply with Bank policies, procedures, Banker Standards, SGNNT expectations, and Motor Vehicle Guidelines.