Retail Banker (TSA) | Trenton

Capital City Bank Group, Inc.•Trenton, FL

10d•Onsite

About The Position

Under general supervision and in accordance with Bank policies and procedures, the Retail Banker processes client transactions, balances and maintains a cash drawer, answers questions about Bank products and services, recommends and refers services, and works to provide an excellent client experience. The position travels to and works in offices experiencing Teller or Personal Banker staffing shortages on the Teller line. The associate must drive on behalf of the Bank when required and follow the Bank’s Motor Vehicle Guidelines. The role has access to confidential client information and requires discretion at all times. The associate follows the Bank’s Banker Standards and practices SGNNT (smile, greet, name, name, thank you). The position also provides support to the manager and department colleagues and completes required Bank training within established timelines. A six-month commitment to the position is required before the associate may apply for other internal positions.

Requirements

Minimum high school diploma or equivalent; relevant experience may substitute for the education requirement.
Completion of in-house Personal Banker I training.
Reliable transportation, a valid driver’s license, and a clean driving record.
Adherence to the Bank’s Motor Vehicle Guidelines.
Excellent interpersonal skills and ability to communicate effectively and interact positively with clients and associates.
Ability to follow detailed instructions and procedures requiring some judgment.
Concentration and accuracy when counting cash.
Ability to perform basic mathematical computations using business machines and/or computers.
Ability to take initiative and work with little supervision.
Ability to exercise sound and reasonable judgment.
Ability to stand for long periods.
Ability to print legibly and accurately on forms and records.
Must be at least 18 years old for coverage under the insurance bond.
Ability to maintain discretion when handling confidential client information.

Nice To Haves

Some college; preferred but not required.
Sales experience, particularly cross-marketing products and services.
Successful completion of an in-house or other approved training program.
Specialized business training courses and/or three to twelve months of cash-handling experience are typical ways to acquire the required knowledge, skills, and abilities.

Responsibilities

Recommend and refer Bank products and services, maintaining working knowledge to answer most client inquiries accurately.
Accept deposits and withdrawals on business, personal, and savings accounts.
Accept checks for cashing or payment and verify endorsements and funds.
Sell Official Checks.
Process deposits from Drop and Go.
Accept consumer, commercial, and other loan payments.
Balance the teller drawer as needed.
Open and close the Teller window according to procedures.
Complete Currency Transaction Reports and hold forms as required.
Attend meetings as required.
Issue cash advances.
Sell and process new demand and time deposit accounts.
Prepare new-account paperwork, order checks and Debit/ATM cards, and provide materials as needed.
Research and resolve problems and respond to client inquiries about account status.
Keep informed about changes to Bank services and procedures.
Assist other areas of the Bank during peak business hours when needed.
Travel to and work in offices experiencing Teller or Personal Banker staffing shortages.
Provide additional support to the manager and department colleagues.
Complete assigned and required Bank training within established timelines.
Follow Bank policies and procedures, Banker Standards, and SGNNT service practices; maintain discretion with confidential client information.