Retail Banker (TSA) | Trenton

Capital City Bank Careers•Trenton, FL

About The Position

The Retail Banker (TSA) performs teller and personal-banking transactions under general supervision and in accordance with Bank policies and procedures. The role handles deposits, withdrawals, check cashing, loan payments, account opening, and other client requests; balances and maintains a cash drawer; answers questions about Bank products and services; and recommends, sells, cross-sells, and refers products and services. The banker provides a positive client experience by addressing inquiries and concerns directly or referring them to the appropriate department. This position travels to and works at offices experiencing Teller or Personal Banker staffing shortages, including work on the Teller line. The associate must drive on behalf of the Bank, comply with its Motor Vehicle Guidelines, hold a valid driver’s license, and have reliable transportation and a clean driving record. The role requires discretion when accessing confidential client information and adherence to Banker Standards, SGNNT practices, Bank policies, procedures, and required training. A six-month commitment to the position is required before applying internally for other Bank positions.

Requirements

Minimum high school diploma or equivalent; relevant experience may substitute for the education requirement.
Completion of in-house Personal Banker I training.
Reliable transportation, a valid driver’s license, and a clean driving record.
Must be at least 18 years old for coverage under the insurance bond.
Excellent interpersonal skills and the ability to communicate effectively and interact positively with clients and fellow associates.
Ability to follow detailed instructions and a wide range of procedures requiring some judgment.
Concentration and care when counting cash to avoid mistakes.
Ability to perform basic mathematical computations using business machines and/or computers.
Ability to take initiative and work with little supervision, and to exercise sound and reasonable judgment.
Ability to stand for long periods and print legibly and accurately on forms and records.
Must adhere to the Bank’s Motor Vehicle Guidelines.

Nice To Haves

Some college education.
Sales experience, particularly cross-marketing products and services.
Successful completion of an approved training program.

Responsibilities

Accept deposits and withdrawals on business, personal, and savings accounts.
Accept checks for cashing or payment and verify endorsements and funds.
Sell Official Checks and issue cash advances.
Process deposits from Drop and Go.
Accept consumer, commercial, and other bank loan payments.
Balance and maintain the teller drawer as needed; open and close the Teller window according to procedures.
Complete Currency Transaction Reports (CTRs) and hold forms as required.
Sell and process new demand and time deposit accounts; prepare account-opening paperwork, order checks and Debit/ATM cards, and provide materials as needed.
Answer client questions about Bank products and services, recommend and refer additional services, and retain working knowledge of Bank offerings and procedures.
Research and resolve problems and respond to inquiries about account status.
Provide an excellent client experience by addressing client inquiries or concerns directly or referring them to the appropriate department.
Travel to and work in offices experiencing Teller or Personal Banker staffing shortages, including on the Teller line.
Assist in other areas of the Bank during peak business hours when needed.
Attend meetings and provide additional support to the manager and department colleagues.
Complete assigned and required Bank training within established timelines.
Maintain discretion regarding confidential client information and follow Bank policies, procedures, Banker Standards, and SGNNT practices.
Follow the Bank’s Motor Vehicle Guidelines when driving on the Bank’s behalf.