Retail Banker I (40) Parkway

TD Bank • Hilton Head, SC

5d • Onsite

About The Position

The Retail Banker I is a banking professional who delivers TD’s relationship-driven banking experience by helping clients pursue their financial goals with personalized solutions that support their overall financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while following risk and regulatory standards.

Working in a bank location, the Retail Banker engages walk-in clients, manages leads, and conducts outbound outreach. The banker discovers client needs, explains appropriate options and their features, benefits, and potential risks, and connects clients with relevant products, services, or partners. The role provides ongoing guidance on TD products, services, and digital capabilities, including accepting mortgage inquiries and referring clients for mortgage solutions or other residential lending activities.

The position is accountable for a welcoming, personalized client experience and for resolving concerns or escalating them when needed. It also requires accurate documentation, sound risk awareness, compliance with operational and regulatory requirements, and collaboration with colleagues and partners. The role includes required job-related training and requires eligibility to obtain and maintain NMLS registration as applicable.

Requirements

• High School Diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.
• Perform the physical and cognitive activities described in the posting, including continuous sedentary work, multitasking, standard office equipment operation, concentration, reading and writing, and basic arithmetic.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Engage clients through meaningful, goals-based discovery to identify their needs and priorities.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Deliver personalized solutions and next steps by connecting clients to appropriate products, services, or partners.
• Establish follow-up and reinforce client relationships to support long-term financial progress.
• Educate clients about TD products, services, and digital capabilities to simplify everyday banking and improve financial wellness.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Provide a welcoming, personalized client experience and act as the primary point of accountability for client concerns, resolving issues where possible and escalating when required.
• Identify opportunities to deepen relationships, improve client outcomes, and drive client acquisition and retention.
• Capture client information accurately and balance client needs with risk and compliance requirements.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards in compliance with AML laws and regulations.
• Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with team members and partners and contribute to a positive work environment.
• Participate in performance and development activities and take accountability for outcomes and performance.
• Act in accordance with TD’s code of conduct and ethical standards and protect the interests of clients, colleagues, and the Bank.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and access to an online learning platform.
• Reward and recognition.
• Base salary and variable compensation or incentive awards, including potential cash and/or equity awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED