Associate Banker I (40) Skyland

TD•Asheville, NC

4d•$22 - $27•Onsite

About The Position

The Associate Banker I brings TD’s relationship-driven banking experience to life by serving as a trusted guide for clients. The role delivers accurate, confident, and clear everyday banking services, helping clients feel informed and supported as they work toward financial goals while maintaining strong risk and regulatory standards. As the financial center’s hospitality ambassador and first point of contact, the Associate Banker manages client flow, handles a broad range of transactions and routine inquiries, identifies client needs, and refers clients to appropriate partners. The role educates clients about banking products, services, and digital self-service options; evaluates and recommends solutions using basic product knowledge and available tools; and resolves straightforward issues using standard procedures, escalating non-standard matters as appropriate. The position also requires adherence to operational, AML, identification, authentication, documentation, and data-integrity standards. The Associate Banker completes required training, contributes to a collaborative and inclusive team, and participates in performance and development activities. The work is based at a TD financial center in Asheville, North Carolina, and is scheduled during operating hours, including evenings, weekends, and holidays as needed.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Excellent communication skills, including the ability to communicate concisely, clearly, and consistently.
Demonstrated problem-solving skills and sound judgment.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage client flow in person and by phone, serving as the first point of contact for inquiries, issue resolution, and referrals.
Deliver accurate and efficient everyday banking transactions and multi-step activities within established financial limits.
Provide consistent, relationship-driven client experiences and create personalized interactions that build trust.
Identify client needs and opportunities, educate clients about banking products, services, and digital capabilities, and refer them to appropriate partners or specialists.
Use knowledge of basic banking products, insights, tools, and resources to evaluate and recommend client solutions.
Resolve routine client requests using standard procedures and escalate non-standard issues appropriately.
Follow company guidelines, AML laws, regulations, and established identification, authentication, documentation, and data-integrity standards.
Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
Act in accordance with TD’s code of conduct and ethical standards, protecting clients, colleagues, and the Bank.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, collaborate with colleagues, share insights and best practices, and participate in performance and development activities.
Embrace different perspectives and support an inclusive, growth-oriented workplace.