Associate Banker I - Freehold (40 hrs)

TD Bank•Freehold, NJ

12d•Onsite

About The Position

The Associate Banker I brings TD’s human, relationship-driven banking experience to life. As a trusted guide and hospitality ambassador at the financial center, this role is often the first point of contact for clients, guiding in-person and phone traffic and delivering everyday banking with accuracy, confidence, and clarity. The Associate Banker helps clients feel informed and supported while working to understand their financial goals and connect them with appropriate solutions and partners. The role performs a broad range of client transactions and multi-step activities within established financial limits. It uses knowledge of basic banking products, services, tools, and resources to educate clients, recommend suitable solutions, and encourage digital and self-service options. The Associate Banker addresses routine requests and straightforward problems using standard procedures, escalating non-standard issues as appropriate. The position also requires careful adherence to operational, risk, AML, and regulatory standards, including verifying client identification and maintaining accurate records. The Associate Banker contributes to team success by completing required training, collaborating with colleagues, sharing insights and best practices, and participating in performance and development activities. The position is based in Freehold, New Jersey, and is listed for 40 hours. The posted pay range is $21.50–$26.75 USD per hour; actual pay may vary based on skills, experience, job-related knowledge, location, and business needs.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, including the ability to communicate concisely, clearly, and consistently.
Demonstrated effective problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Serve as the first point of contact for clients and manage in-person and phone traffic at the financial center.
Deliver a consistent, relationship-driven client experience and establish trust through personalized interactions.
Perform accurate, efficient everyday banking transactions and multi-step activities within established financial limits.
Identify client needs and opportunities, educate clients about banking products, services, and digital capabilities, and refer them to appropriate partners or specialists.
Use knowledge, insights, tools, and resources to evaluate client needs and recommend appropriate solutions.
Address routine client requests and straightforward problems using standard procedures, and escalate non-standard issues appropriately.
Maintain compliance with company guidelines, AML laws, regulatory requirements, authentication standards, and documentation procedures.
Verify client identification, maintain data integrity, identify potential discrepancies or risk indicators, and escalate concerns according to policy.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, collaborate with colleagues, share insights and best practices, and participate in performance and development activities.
Model TD’s code of conduct and ethical standards and protect clients, colleagues, and the Bank.