Associate Banker I (40) Skyland

TD Bank•Asheville, NC

3d•Onsite

About The Position

The Associate Banker I brings TD’s relationship-driven banking experience to clients by serving as a trusted guide for everyday banking. The role delivers accurate, confident, and clear service while helping clients feel informed and supported in pursuing their financial goals, and upholds the bank’s risk and regulatory standards. As the financial center’s hospitality ambassador and first point of contact, the Associate Banker manages in-person and phone traffic, completes everyday banking transactions, responds to inquiries, resolves routine issues, and refers clients to appropriate partners. The role builds client relationships by identifying needs, explaining banking products and digital self-service options, and recommending solutions within the employee’s knowledge and authority. It also involves following operational, authentication, documentation, anti-money-laundering, and other compliance requirements; identifying and escalating discrepancies and risks; and collaborating with colleagues in a positive, inclusive team environment. The position is based at the Skyland location in Asheville, North Carolina. The stated pay range is $21.50–$26.75 per hour. The role requires availability during operating hours, including evenings, weekends, and holidays as scheduled.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military service.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Clear, concise, and consistent communication skills.
Demonstrated problem-solving skills and sound judgment.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Serve as the first point of contact and hospitality ambassador for the financial center, managing client flow in person and by phone.
Deliver consistent, relationship-driven client experiences and personalized, client-first interactions.
Perform accurate, efficient everyday banking transactions and multi-step activities within established financial limits.
Identify client needs and opportunities, educate clients about banking products, services, and digital capabilities, and refer them to appropriate partners or specialists.
Address routine client requests and straightforward problems, and escalate non-standard issues, discrepancies, material changes, or risk indicators as appropriate.
Follow company procedures, AML laws, regulations, identification verification, authentication, documentation, and data-integrity standards to protect clients and the bank.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, collaborate with colleagues, and share insights, lessons learned, and best practices.
Participate in performance and development activities and take accountability for outcomes.
Uphold TD’s code of conduct and ethical standards, and demonstrate empathy, integrity, curiosity, and respect for different perspectives.