Seasonal Retail At Your Service Associate, Millcreek Mall - Erie

Macy's • Erie, PA

1d • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support activities that create a seamless, personalized shopping experience, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks. You uphold Macy’s service standards through multitasking, problem-solving, attention to detail, and a customer-first approach. The role is fast-paced and requires flexibility to work a variety of shifts, including nights, weekends, and holidays. It also involves supporting sales goals, teamwork, genuine hospitality, and maintaining a clean, organized, inviting shopping space.

You help prepare the At Your Service area for customers, stay informed about sales goals, new arrivals, promotions, and trends, and welcome customers with friendly, personal service. You assist with store fulfillment and transactions, keep pickup and return areas organized, recover merchandise, and help ensure timely BOPS order completion and curbside delivery. You also share loyalty program benefits and work collaboratively with colleagues to achieve individual and store results.

Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability. This position requires frequent use of computers and other technology, including handheld equipment and cash registers. Physical activities include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Colleagues must be able to stand for at least two consecutive hours and lift at least 25 pounds.

Requirements

• Flexible availability to work days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Ability to communicate and collaborate with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
• Comfort and proficiency handling electronic devices.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
• Assist customers with total store fulfillment, including Buy Online Pickup In Store.
• Use required systems and equipment to complete transactions.
• Keep the customer pickup collection area organized and the pickup and return areas clean.
• Recover merchandise and help maintain a clean, organized, shoppable space.
• Ensure timely completion and curbside delivery of BOPS orders.
• Welcome customers with genuine hospitality and build customer relationships through friendly conversations.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Work collaboratively with colleagues to support customers and achieve individual and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed