Seasonal Retail At Your Service Associate, Millcreek Mall - Erie
About The Position
As an At Your Service Center Colleague, you support activities that provide customers with a seamless, personalized shopping experience. This includes Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You welcome and assist customers, help fulfill sales goals, share loyalty program benefits, and support customers with credit account applications. You help keep service, pickup, and return areas clean, organized, and ready for customers, and work collaboratively with colleagues to deliver strong individual and store results. The role requires flexibility to work varied shifts, including nights, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total-store fulfillment and complete transactions using the required systems.
- Welcome customers with genuine hospitality and engage them in friendly, personal conversations.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and ensure timely completion and curbside delivery of BOPS orders.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team in serving customers and communities.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Thank customers and ensure they have what they need before completing their service experience.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
