Seasonal Retail At Your Service Associate, Southcenter
About The Position
As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role focuses on delivering a seamless, personalized shopping experience through multitasking, problem-solving, attention to detail, and customer-first service. It also involves maintaining a clean, organized, inviting shopping and service area. The position requires flexibility to work varied shifts, including nights, weekends, and holidays. Colleagues welcome customers, build relationships through genuine hospitality, assist with total store fulfillment, and use the systems needed to complete transactions. They organize collection areas, recover merchandise, keep pickup and return areas clean, and complete BOPS orders and curbside deliveries in a timely manner. They share loyalty benefits, help acquire customers by opening credit accounts, work toward sales goals, and collaborate with colleagues to deliver individual and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide genuine, personalized hospitality while helping them with their needs.
- Assist with total store fulfillment and use the systems required to complete transactions.
- Keep collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support a positive, customer-focused team environment.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
