Seasonal Retail At Your Service Associate, Brea
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced setting. Colleagues help customers, work toward sales goals, collaborate with teammates, and keep the shopping and service areas clean, organized, and inviting. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability. Seasonal role in Brea.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to use electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, and order pickups.
- Welcome customers, provide genuine hospitality, and build customer relationships through friendly, personal conversations.
- Assist with total store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, return, and shopping areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and provide curbside delivery.
- Recover merchandise and maintain a shoppable space.
- Share loyalty program benefits, help acquire customers by opening credit accounts, and provide a sincere customer checkout experience.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Work collaboratively with colleagues and contribute to sales goals and store results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program, including mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
