Seasonal Retail At Your Service Associate, Southcenter

Macy's•Tukwila, WA

12d•Onsite

About The Position

The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks, while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates welcome customers with genuine hospitality, assist with total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. They help customers with loyalty benefits and credit accounts, work toward sales goals, collaborate with teammates, and contribute to individual and store results. This is a seasonal role requiring flexible availability, including days, evenings, nights, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position involves frequent use of computers and other technology, including handheld equipment and cash registers, along with physical tasks such as standing, moving, lifting, reaching, and climbing ladders.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with all aspects of total store fulfillment and complete transactions using the required systems.
Ensure customer pickups are friction-free and complete BOPS orders and curbside deliveries in a timely manner.
Keep pickup and return areas clean and organized, recover merchandise, and maintain a clean, shoppable space.
Welcome and engage customers with genuine hospitality and help provide personalized service.
Share loyalty program benefits, acquire new customers by opening credit accounts, and work toward daily sales goals.
Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
Collaborate with colleagues and contribute to individual and store results.
Follow Macy’s service standards and applicable employment policies and safety rules and procedures.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice