Seasonal Retail At Your Service Associate, Brandon
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability. This position involves more than cashiering: colleagues support sales goals, work as a team, provide genuine hospitality, and help keep the shopping space clean, organized, and inviting. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. All schedules include weekend shifts.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers, provide genuine hospitality, and build personal relationships through friendly conversations.
- Assist with total store fulfillment, including online orders and in-store pickup; use the required systems to complete transactions and keep the collection area organized.
- Ensure timely completion and curbside delivery of BOPS orders.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Share sales goals, product knowledge, new arrivals, top-selling items, trends, and promotions with the team and customers.
- Share loyalty program benefits, help customers with their needs, and close interactions with a sincere thank-you.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with and support colleagues with honesty, care, and teamwork.
- Strive to improve, achieve sales goals, and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
