Seasonal Retail At Your Service Associate, Brandon
About The Position
The At Your Service Center Colleague supports a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates welcome and assist customers, use the systems needed to complete transactions, help achieve sales goals, promote loyalty benefits and credit accounts, and keep the service and shopping areas clean, organized, and inviting. They also support timely order completion and curbside delivery, and collaborate with teammates to deliver strong customer and store results. This is a seasonal position. Schedules include weekend shifts and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week, but does not specify the schedule classification for this position.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, and work independently as well as with a team.
- Be comfortable using electronic devices.
- Meet physical requirements including talking, lifting, constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders; stand for at least two consecutive hours and lift at least 25 pounds.
- Have close vision, color vision, depth perception, and focus adjustment.
- Use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and complete transactions using the required systems.
- Keep the collection, pickup, return, and shopping areas clean, organized, and shoppable.
- Ensure timely completion and curbside delivery of BOPS orders.
- Welcome customers, provide genuine hospitality, and resolve customer needs and issues.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Support teammates through honest, caring collaboration and work toward individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
