Seasonal Retail At Your Service Associate, Wolfchase
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by helping with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first mindset in a fast-paced retail environment. You welcome and assist customers, support total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. You also help meet sales goals, share loyalty program benefits, support credit account openings, and collaborate with colleagues to deliver positive customer experiences and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other At Your Service activities.
- Welcome customers and provide friendly, personalized service and hospitality.
- Assist customers with total store fulfillment and use required systems to complete transactions.
- Keep the collection, pickup, return, and shopping areas clean, organized, and shoppable.
- Recover merchandise and complete BOPS orders in a timely manner.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work with colleagues to achieve sales goals and support individual and store results.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Resolve customer issues promptly and make sound decisions in real time.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
