Seasonal Retail At Your Service Associate, Wolfchase
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced setting. You help customers, support sales and loyalty goals, and keep the shopping and service areas clean, organized, and inviting. You welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for convenient pickups. You help recover merchandise and ensure timely completion and curbside delivery of BOPS orders. You also support colleagues, share loyalty program benefits, and work toward individual and store results. Schedules depend on business needs and colleague availability and include weekend shifts; availability for days, evenings, weekends, and holidays is required.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make timely, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Meet daily sales goal challenges and share loyalty benefits; open credit accounts to acquire new customers.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and contribute to team dynamics.
- Use electronic devices, computers, handheld equipment, and cash registers to perform job functions and process transactions.
- Meet physical requirements including talking, lifting, frequent movement, standing for at least two consecutive hours, reaching, and lifting at least 25 pounds; stoop, kneel, crouch, and climb ladders.
- Have close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support At Your Service activities, including BOPS orders, merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total-store fulfillment and complete transactions using the required systems.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and ensure timely completion and curbside delivery of BOPS orders.
- Welcome and assist customers with genuine hospitality, build relationships, and provide a positive pickup experience.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals and stay informed about new arrivals, popular items, trends, and promotions.
- Work collaboratively with colleagues and contribute to individual and store sales results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
