Seasonal Retail At Your Service Associate, Newport Centre - Jersey City

Macy's • Jersey City, NJ

3d • Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help create welcoming customer experiences through genuine hospitality, teamwork, and sales support, and keep the shopping space clean, organized, and inviting.

The work includes welcoming customers, assisting with total-store fulfillment, using the systems required to complete transactions, and keeping the collection area organized. Colleagues recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside deliveries on time. They share loyalty program benefits, work toward sales goals, and collaborate with teammates to improve customer and store results. Schedules may include a variety of shifts, including nights, weekends, and holidays; hours depend on business needs and colleague availability. Macy’s states that full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours per week.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Interest in meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Ability to use electronic devices, computers, handheld equipment, and cash registers to process transactions.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with total-store fulfillment and complete transactions using the required systems.
• Keep the customer collection area organized and make pickup experiences friction-free.
• Recover merchandise and keep pickup and return areas clean and shoppable.
• Complete BOPS orders and curbside deliveries in a timely manner.
• Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Keep the work area clean, organized, and ready for customers.
• Collaborate with colleagues and support the team in serving customers and the community.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed