Seasonal Retail At Your Service Associate, Newport Centre - Jersey City
About The Position
The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized customer experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, transaction processing, and other assigned tasks while upholding Macy’s service standards. The role also helps keep service and shopping areas clean, organized, and inviting. Associates welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and help make pickup and return experiences friction-free. They share loyalty program benefits, support sales goals, collaborate with colleagues, and adapt to changing priorities in a fast-paced environment. Availability for a variety of shifts, including nights, weekends, and holidays, is required.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Assist customers with total-store fulfillment and provide a friction-free pickup experience.
- Complete transactions using the systems and electronic devices needed for the role.
- Ensure the collection, pickup, and return areas are clean and organized.
- Recover merchandise and maintain a clean, shoppable space.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Welcome customers, engage them in friendly conversations, and provide genuine hospitality.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward sales goals and support team and store results.
- Collaborate with colleagues and contribute to a positive, supportive team environment.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
