Seasonal Retail At Your Service Associate, Stonebriar Centre
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while meeting Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues work a variety of shifts, including nights, weekends, and holidays, and help keep the shopping space clean, organized, and inviting. The position involves welcoming customers, assisting with total-store fulfillment, using the systems needed to complete transactions, and keeping the pickup area organized for a smooth customer experience. Colleagues help recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside delivery promptly. They share loyalty-program benefits, support sales goals, and collaborate with colleagues to improve customer and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales-goal challenges.
- Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and engage them in friendly, personal conversations.
- Assist customers with total-store fulfillment and ensure the collection area is organized for a smooth pickup experience.
- Use the systems needed to complete transactions.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Complete BOPS orders and curbside delivery in a timely manner.
- Share loyalty-program benefits and thank customers sincerely.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
- Work collaboratively with colleagues and contribute to sales and store results.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
