Seasonal Retail At Your Service Associate, Stonebriar Centre
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Flexible availability is needed, including nights, weekends, and holidays. You also help keep the shopping space clean, organized, and inviting. You welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for friction-free pickups. You recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside deliveries in a timely manner. You support sales goals, share loyalty program benefits, help acquire new customers by opening credit accounts, and collaborate with colleagues to deliver positive customer experiences and store results.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers, provide friendly and personalized service, and help resolve customer needs and issues.
- Assist with total-store fulfillment and use required systems to complete transactions.
- Keep the customer pickup collection area organized and maintain clean, shoppable pickup and return areas.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and help keep the store clean, organized, and inviting.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Support colleagues through honest, caring collaboration and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
