Retail Associate - Army West Point Team Store
About The Position
The Retail Associate supports business results and fan experiences through customer service and operational execution. The role includes greeting fans, helping them find products, maintaining sales floor or stockroom standards, and processing transactions using the Fanatics Point of Sale System. Associates are expected to represent the Fanatics brand and the Army West Point Team Store professionally, contribute ideas to improve processes and fan experiences, and collaborate with teammates. Home game shifts are a core responsibility and may involve pre-game, in-game, and post-game operational support.
Requirements
- Must be at least 18 years of age.
- Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
- Reliable attendance and punctuality.
- Strong communication, interpersonal, and teamwork skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Ability to stand, walk, bend, and move throughout scheduled shifts.
- Ability to lift, carry, and move merchandise weighing up to 25 pounds.
- Maintain a professional appearance and represent the Fanatics brand positively.
Nice To Haves
- Previous retail, customer service, or hospitality experience.
- High school diploma or equivalent experience.
Responsibilities
- Greet fans and ask questions to support an enjoyable shopping experience.
- Recommend products based on observations and conversations with fans.
- Help ensure fans receive a high-quality shopping experience and connection to the brand.
- Maintain sales floor and/or stockroom standards with attention to detail.
- Process sales transactions using the Fanatics Point of Sale System (POS).
- Represent the Fanatics brand and Team/League professionally through high standards of customer service.
- Perform additional responsibilities as directed by the management team.
- Identify opportunities to improve processes, products, or fan experiences.
- Apply creative thinking and new approaches to challenges, and adapt quickly in a fast-paced environment.
- Collaborate across functions and build partnerships to achieve shared goals and results.
- Support home game operations before, during, and after games.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
