Retail - Sales Associate - Waimea Valley Gift Shop

SSA Group • Haleiwa, HI

2d

About The Position

The Retail Associate serves guests at the Waimea Valley Gift Shop, supporting a smooth and memorable retail experience. The role involves assisting guests, stocking and merchandising merchandise, maintaining the shop and work areas, handling cash drawers as assigned, and communicating product needs and customer feedback to retail leadership. The associate also supports the unit’s sustainability, conservation, inclusion, and community engagement efforts.

This is a part-time position with varied hours and days, which may include nights, weekends, and holidays. Previous experience is not required, and applicants of all education backgrounds are eligible.

Requirements

• Strong interpersonal and communication skills.
• Ability to thrive in a team environment while also working independently and demonstrating flexibility in a fast-paced environment.
• Ability to understand and implement written and verbal instructions.
• Basic computer knowledge and skill with POS systems and Excel.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds, including lifting, and perform the role’s listed functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Previous experience is not required.
• All education backgrounds are eligible.

Responsibilities

• Fulfill guests’ needs quickly and efficiently.
• Notify retail leadership promptly when item quantities are low or when there is a special request.
• Work with the warehouse team to pull and fill items as necessary.
• Relay relevant customer comments directly to a supervisor.
• Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to provide a memorable experience for every guest and client.
• Check and neatly, accurately, and promptly stock supplies in counter areas, floor displays, floor stands, and cabinets.
• Clean tables, chairs, and equipment as needed, and keep counter and floor service areas clean and free of debris.
• Maintain a balanced cash drawer as assigned.
• Merchandise products to maximize sales and increase sales through promotional items or suggestive selling.
• Support the unit’s sustainability and conservation efforts, demonstrate knowledge of their application, and provide opportunities to teach unit staff as necessary.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Perform other related duties and tasks as assigned.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed