Retail - Sales Associate - Waimea Valley

SSA Group • Haleiwa, HI

2d

About The Position

The Retail Associate serves guests in a retail setting at Waimea Valley, helping provide a seamless and memorable guest experience. The role fulfills guest needs efficiently, supports retail leadership and warehouse operations, maintains merchandise and displays, processes cash as assigned, and helps keep the work area clean, safe, and organized. Associates also support sales through merchandising, promotions, and suggestive selling, and uphold company and client policies, sustainability and conservation efforts, and community engagement. The position reports to Retail Supervisor(s), the Assistant Retail Operations Manager, and the Retail Operations Manager.

Requirements

• Strong interpersonal and communication skills.
• Ability to thrive in a team environment while also working independently, with flexibility in a fast-paced environment.
• Ability to understand and implement written and verbal instructions.
• Basic computer knowledge and skills, including POS systems and Excel.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds, including lifting, as required by the operation.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Fulfill guest needs quickly and efficiently.
• Inform retail leadership promptly when item quantities are low or when there is a special request.
• Work with the warehouse team to pull and replenish items as needed.
• Relay relevant customer comments directly to a supervisor.
• Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
• Perform SSA EXTRA Guest Service steps to create a memorable experience for every guest and client.
• Check and neatly, accurately, and promptly stock supplies in the counter area, floor displays, floor stands, and cabinets.
• Clean tables, chairs, and equipment as needed; keep counters and floors in work or service areas clean and free of debris.
• Maintain a balanced cash drawer as assigned.
• Merchandise products to maximize sales and increase sales through promotional items or suggestive selling.
• Support the unit in following company and client sustainability and conservation guidelines, applying relevant knowledge, and providing opportunities to teach unit staff.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Perform other related duties and tasks as assigned.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed