Retail - Sales Associate - Waimea Valley

SSA Group, LLC • Haleiwa, HI

3d

About The Position

The Retail Associate supports retail operations at Waimea Valley by assisting guests, maintaining product displays and inventory, processing cash drawer responsibilities as assigned, and keeping work areas clean, safe, and organized. The role includes providing memorable guest service, merchandising products to support sales, and communicating customer feedback and inventory needs to retail leadership. Associates also support the unit’s sustainability, conservation, inclusion, and community-engagement efforts. No previous experience is required, and applicants from all education backgrounds are eligible.

Requirements

• Strong interpersonal and communication skills.
• Ability to thrive in a team environment while also working independently, and demonstrated flexibility in a fast-paced environment.
• Ability to understand and implement written and verbal instructions.
• Basic computer knowledge and skill with POS systems and Excel.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting and performing the job’s other functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Fulfill guests’ needs quickly and efficiently.
• Inform retail leadership promptly when item quantities are low or when there are special requests; work with the warehouse team to pull and replenish items as necessary.
• Relay relevant customer comments directly to a supervisor.
• Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to help ensure a memorable experience for every guest and client.
• Check and stock supplies at counters, floor displays, stands, and cabinets neatly, accurately, and promptly.
• Clean tables, chairs, and equipment as needed, and keep counters and service areas clean and free of debris.
• Maintain a balanced cash drawer as assigned.
• Merchandise products to maximize sales and increase sales through promotional items or suggestive selling.
• Support company and client sustainability and conservation guidelines, apply relevant practices, and provide opportunities to teach unit staff.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Promote an inclusive and supportive approach within the Brand team and across units, and help remove barriers while empowering team-member growth and opportunity.
• Perform other related duties and tasks as assigned.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed