Gift Shop Sales Associate (#169)

Cloverkey LLC•Stockbridge, MA

1d•Onsite

About The Position

Cloverkey is a family-owned business specializing in retail gift shops within hospital systems. They are seeking a part-time Sales Associate who is accountable, committed to continuous improvement, and empowered to contribute to their team. The role is in a fast-paced, purpose-driven environment where the associate's contribution directly impacts organizational success. The Sales Associate will create an outstanding shopping experience by delivering exceptional customer service, supporting daily operations, helping customers, achieving sales goals, maintaining a clean and inviting environment, processing transactions accurately, and building positive relationships with hospital staff, volunteers, patients, and visitors. The ideal candidate is dependable, service-oriented, and professional. Employment is contingent upon successfully completing hospital occupational health screenings and onboarding requirements.

Requirements

High School Diploma or equivalent
Knowledge of basic math skills for processing transactions
Excellent phone etiquette and communication skills
Effective time management skills to prioritize tasks and meet deadlines
Strong sales skills with the ability to upsell and cross-sell products
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Ability to stand during scheduled shift
Ability to build rapport with customers with strong customer service skills

Nice To Haves

Previous experience in gifts sales or a related field is preferred

Responsibilities

Deliver an exceptional customer experience by warmly greeting every customer, providing personalized service, and inviting them to return.
Meet individual and store sales goals while contributing to overall store performance.
Maintain an organized, clean, and visually appealing gift shop that reflects Cloverkey merchandising standards and hospital infection prevention requirements.
Accurately process customer transactions and handle cash, credit cards, payroll deductions, hospital charge accounts, and other approved payment methods.
Balance and verify cash drawers at the beginning and end of each shift, following established cash handling procedures.
Promptly report and document any cash discrepancies in accordance with company policy.
Maintain reliable attendance, work scheduled shifts, and follow Cloverkey and hospital policies and professional appearance standards.
Build positive relationships with hospital staff, volunteers, patients, and visitors while representing Cloverkey in a professional manner.
Understand daily store operations and contribute to a collaborative team environment focused on excellent service and sales results.
Demonstrate accountability, professionalism, and a commitment to continuous improvement as measured through individual and team performance.
Other duties as assigned by Store Manager, Assistant Manager, District Manager or Corporate as needed.