Retail Associate - Full Time

Ross Stores•Danvers, MA

About The Position

The Retail Associate is a full-time position responsible for ensuring Customers have a positive shopping experience and that merchandise is presented properly. The Associate greets and assists Customers, follows company best-practice standards, treats fellow Associates respectfully, and performs assigned tasks across Store areas as business needs require. Additional tasks may be assigned to help achieve Customer service and operational goals. The role includes maintaining a safe, secure, clean, organized, and efficiently merchandised Store; assisting with transactions and merchandise questions; processing merchandise and maintaining presentation standards; and following loss prevention, merchandise protection, cash-handling, and other Company policies. Associates are expected to work with urgency, accuracy, integrity, and a professional appearance throughout working hours.

Requirements

Communicate effectively with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Perform basic mathematical calculations commonly used in retail environments.
Ability to work full-time hours.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates who work Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors and maintain awareness on the sales floor, keeping emergency exits clear and correcting or reporting unsafe conditions.
Treat Customers and Associates respectfully and courteously, and represent and support the Company brand.
Assist Customers with merchandise and questions, perform register duties, greet Customers throughout the Store, and provide prompt responses to service calls and issues.
Escalate Customer issues to Store Leadership when needed.
Perform cleaning tasks, including sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
Maintain a professional appearance and follow the Company dress code.
Perform daily sizing and recovery to keep the Store neat, clean, organized, and maintained to merchandising standards.
Move newly received merchandise to the sales floor promptly and merchandise it according to company best practices and monthly presentation guidelines.
Maintain merchandise and brand-name familiarity within departments to assist Customers.
Follow loss prevention awareness, merchandise protection, Mark-Out-of-Stock, and Store Protection Specialist standards and procedures where applicable.
Safeguard confidential information, cash, credit card information, and merchandise; handle transactions accurately and follow relevant policies and procedures.
Work efficiently and with urgency, executing Store best practices and maximizing productivity.