Retail Associate - Full Time
About The Position
The Retail Associate is a full-time position responsible for providing Customers with a positive shopping experience and maintaining safe, clean, organized, and properly merchandised store areas. The Associate greets and assists Customers, follows company best practices, treats Customers and fellow Associates respectfully, and performs tasks throughout the Store as business needs require. Additional tasks may be assigned to support Customer service and operational goals. The role includes working on the sales floor and register, responding to Customer needs, processing transactions accurately, receiving and merchandising merchandise, maintaining store presentation, and completing cleaning and recovery tasks. Associates are expected to demonstrate integrity, protect confidential information and merchandise, follow safety and loss-prevention procedures, and maintain a professional appearance in accordance with the Company dress code.
Requirements
- Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
- Ability to perform basic mathematical calculations commonly used in retail environments.
- Ability to work full-time hours.
- Ability to use Store equipment, including PDTs, registers, and PCs, as required.
- Ability to spend up to 100% of working time standing, walking, and moving around the Store.
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
- Ability to occasionally push, pull, and lift more than 25 pounds.
- Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
- For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.
Responsibilities
- Practice safe behaviors and maintain awareness on the sales floor; keep emergency exits clear and correct or report unsafe conditions.
- Treat Customers and Associates respectfully and courteously, and recognize fellow Associates through Company programs.
- Assist Customers, operate the register, answer questions, greet Customers throughout the Store, and thank them for register transactions.
- Respond promptly to Customer Service calls and handle Customer issues helpfully, involving Store Leadership when needed.
- Represent and support the Company brand.
- Clean and maintain merchandise, Customer, and Team areas, including sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies, and disinfecting high-touch areas.
- Maintain a professional appearance and follow the Company dress code.
- Complete assigned sizing and recovery to keep the Store neat, clean, organized, and merchandised to standards.
- Move newly received merchandise to the sales floor promptly and merchandise items according to company best practices and presentation guidelines.
- Maintain familiarity with merchandise and brand names within departments to assist Customers.
- Follow Loss Prevention Awareness, Shortage Highway, Store Protection Specialist practices where applicable, and merchandise protection standards.
- Demonstrate integrity and honesty; safeguard confidential information, payment information, cash, and merchandise.
- Follow Mark-Out-of-Stock policies, including identifying and processing merchandise and obtaining Store Leadership review and approval for disposals.
- Follow policies and procedures for cash, check, charge card, refund, void, and offline transactions; handle bankable tenders accurately.
- Work with urgency, maximize productivity, and execute Store best practices while minimizing unnecessary steps and touches.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
