Retail Associate-PT
About The Position
Retail Associates are the face of LLGI’s mission to customers and the community. They handle donated goods, collect donations at donors’ doors, process, price, stock, and merchandise products, perform cash register transactions, and maintain the sales floor. Associates are expected to focus on customers and donors, work with integrity and a positive attitude, operate with minimum supervision, and understand business demands. They are trained to perform a range of duties and may be assigned to any store function. The position is part-time, non-exempt, and based at the Chatham Store in Chatham, Illinois. It reports to the General Manager. The role supports LLGI’s mission of helping people become self-sufficient through the power of work and its vision of elevating people while leading in environmental sustainability.
Requirements
- Must be at least 16 years of age.
- Basic math skills.
- Ability to interact with people with disabilities in a way that respects their dignity, privacy, and confidentiality.
- Clear verbal communication skills.
- Ability to work independently while fostering a strong team atmosphere.
- Sensitivity and ability to communicate with a diverse population, and commitment to promoting diversity and inclusion.
- Professionalism, integrity, ethical business conduct, and ability to follow LLGI policies and procedures.
- Consistent attendance and punctuality on scheduled workdays.
- Ability to lift or move up to 50 pounds safely and handle items on shelving fixtures up to 10 feet high, clothing racks 4 feet high, and z-racks 6 feet high.
- Ability to push and pull z-racks holding up to 100 pieces of clothing and weighing at least 150 pounds, and wheeled carts averaging 150 pounds.
- Ability to bend and reach into gaylords 5 feet high to remove clothing and housewares.
- Manual dexterity to fasten and unfasten buttons, snaps, and zippers and to operate cash registers and tagging guns.
- Ability to stand for long periods and perform extended combinations of physical tasks including stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling.
- Visual acuity to evaluate donated items for quality and ability to identify odors such as mold, must, dust, bodily fluids, or urine.
- Ability to work in a light industrial or warehouse environment with exposure to heat, cold, and allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.
Responsibilities
- Provide excellent customer service to all stakeholders.
- Perform register transactions accurately and maintain register stock according to standards.
- Follow housekeeping standards and perform janitorial and housekeeping duties as assigned.
- Pull, price, rotate, size, and hang clothing; merchandise and recover the sales floor; and keep products, displays, and the store clean and organized.
- Understand and achieve quotas and sales goals, follow sales floor procedures, maintain quality, and correct quality problems.
- Check, accept, unload, and process customer donations using GRATIS at the door, and maintain daily donation records accurately.
- Perform opening and closing donation-door procedures.
- Load and unload trailers and straight trucks according to standards.
- Unload, inspect, sort, grade, and process donated goods according to current LLGI standard operating procedures; price goods and assign them to the staging area.
- Transport stock between workstations and place products in appropriate containers for the sales floor; pull products from the floor to meet specifications before transferring them to the warehouse.
- Manage time and take accountability for completing duties efficiently and meeting production goals.
- Contribute to team success by involving others in work processes, decisions, and actions; assist processors by exchanging full equipment for empty equipment.
- Help price furniture and move it directly from the donation door to the sales floor.
- Cut cardboard and fill cardboard gaylords.
- Demonstrate professionalism, integrity, and ethical behavior; maintain confidentiality concerning LLGI operations, financial matters, and personnel matters.
- Follow LLGI safety guidelines, policies, and procedures, and embrace its mission, vision, and values.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
