Retail Associate-PT
About The Position
The Retail Associate is the face of the organization’s mission to customers and the community. The role handles donated goods and customer donations, processes and prices merchandise, stocks and merchandises the sales floor, performs register transactions, and helps recover and organize the store. Associates are expected to provide customer- and donor-focused service, work with integrity and a positive attitude, operate with minimum supervision, and respond to business demands. The associate may be trained or assigned to any store function. The position is part-time at the Danville Store in Danville, Illinois, and reports to the General Manager. It is classified as non-exempt and is not safety-sensitive or an authorized-driver position. The role supports the organization’s mission of helping people become self-sufficient through work and its vision of elevating people while leading in environmental sustainability.
Requirements
- Must be at least 16 years of age.
- Basic math skills.
- Ability to communicate information clearly verbally and interact sensitively with a diverse population, including people with disabilities, in ways that protect dignity, privacy, and confidentiality.
- Ability to work independently while fostering a strong team atmosphere.
- Demonstrated professionalism, integrity, ethical behavior, and appropriate business conduct.
- Ability to consistently attend work and arrive on time on scheduled workdays.
- Ability to lift or move up to 50 pounds safely and handle merchandise on shelving fixtures up to 10 feet high, clothing racks 4 feet high, and z-racks 6 feet high.
- Ability to push and pull z-racks holding up to 100 pieces of clothing and weighing at least 150 pounds, and wheeled carts averaging 150 pounds.
- Ability to bend and reach into gaylords up to 5 feet high to remove clothing and housewares.
- Manual dexterity to fasten and unfasten buttons, snaps, and zippers and to operate cash registers and tagging guns.
- Ability to stand for long periods and perform extended combinations of stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling while sorting and hanging clothing and placing housewares on shelves and racks.
- Visual acuity to evaluate donated items for quality and ability to identify odors such as mold, must, dust, bodily fluids, or urine.
Responsibilities
- Provide excellent customer service to customers, donors, and other stakeholders.
- Perform register transactions accurately and maintain register stock levels according to standards.
- Follow housekeeping standards and perform janitorial and housekeeping duties as assigned.
- Pull, price, rotate, size, and hang clothing; merchandise and recover the sales floor; maintain product levels and an organized store.
- Understand and achieve quotas and sales goals, follow sales-floor procedures, and correct quality problems.
- Check, accept, unload, and process customer donations at the door using GRATIS; maintain daily donation records and perform opening and closing donation-door procedures.
- Unload, inspect, sort, grade, and process donated goods according to current procedures and quality specifications; sort items into appropriate bins, price them according to standard operating procedures, and assign them to staging areas.
- Load and unload trailers and straight trucks according to standards.
- Transport stock between workstations and place products into proper containers for the sales floor; pull products from the floor to meet specifications before transferring them to the warehouse.
- Manage time and take accountability for completing duties efficiently and meeting production goals.
- Contribute to team success by involving others in work processes, decisions, and actions; assist processors by exchanging full equipment for empty equipment.
- Help price furniture and move it from the donation door directly to the sales floor.
- Cut cardboard and fill cardboard gaylords.
- Demonstrate professionalism, integrity, and ethical behavior; maintain confidentiality of operational, financial, and personnel information.
- Follow safety guidelines, policies, and procedures, and embrace the organization’s mission, vision, and values.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
