Retail Associate-PT

LAND OF LINCOLN GOODWILL INDUSTRIES INC•Springfield, IL

6d•$15 - $15•Onsite

About The Position

Retail Associates are the face of LLGI’s mission to customers and the community. They are expected to work with integrity and a positive attitude while handling donated goods, collecting donations, processing, pricing, stocking, merchandising, operating the cash register, and recovering the sales floor. Associates are customer- and donor-focused, work with minimal supervision, and respond to business demands. They are trained to perform a variety of duties and may be assigned to any store function.

Requirements

Must be at least 16 years of age.
Basic math skills.
Ability to communicate information clearly verbally.
Ability to work independently while fostering a strong team atmosphere.
Ability to interact with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality.
Sensitivity and ability to communicate with a diverse population, and commitment to promoting diversity and inclusion.
Professionalism, integrity, sound business conduct, and ethical behavior.
Ability to understand and follow LLGI policies and procedures and embrace its mission, vision, and values.
Ability to consistently attend work and arrive on time on scheduled workdays.
Ability to lift or move up to 50 pounds safely onto and off retail fixtures up to 10 feet high, clothing racks 4 feet high, and Z-racks 6 feet high.
Ability to push and pull Z-racks holding up to 100 pieces of clothing and weighing at least 150 pounds, as well as wheeled carts averaging 150 pounds.
Ability to bend and reach into gaylords 5 feet high to remove clothing and housewares.
Manual dexterity to fasten and unfasten buttons, snaps, and zippers and operate cash registers and tagging guns.
Ability to stand for long periods and perform combinations of tasks for extended periods, including stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling.
Visual acuity to evaluate donated items for quality.
Ability to identify odors such as mold, must, dust, bodily fluids, or urine when evaluating donations.

Responsibilities

Provide excellent customer service to all stakeholders.
Accurately perform register transactions and maintain register stock according to standards.
Follow housekeeping standards and perform janitorial and housekeeping duties as assigned.
Pull, price, rotate, size, and hang clothing competently.
Understand and achieve quotas to meet sales goals.
Follow sales-floor procedures, maintain quality, and correct quality problems.
Merchandise and recover the sales floor to maintain product levels and keep the store clean and organized.
Ensure products are properly sized and categorized.
Check, accept, unload, and process customer donations using GRATIS at the door, and maintain accurate daily donation records.
Perform opening and closing donation-door procedures.
Load and unload trailers and straight trucks according to standards.
Unload, inspect, sort, and process donated goods according to current LLGI standard operating procedures.
Grade items using quality specifications, sort them into appropriate bins, price them according to standard procedures, and assign them to the staging area.
Transport stock to and from workstations and place products in appropriate containers for the sales floor.
Manage time effectively and complete work efficiently in accordance with production standards and goals.
Take accountability for completing duties and meeting production goals.
Contribute to team success by involving others in work processes, decisions, and actions.
Assist processors by swapping full equipment for empty equipment.
Help price furniture and move it from the donation door directly to the sales floor.
Cut cardboard and fill cardboard gaylords.
Pull products from the sales floor to meet specifications before transferring them to the warehouse.
Maintain professionalism, integrity, ethical conduct, and confidentiality regarding LLGI operations, financial matters, and personnel matters.
Follow LLGI safety guidelines, policies, and procedures and embrace its mission, vision, and values.
Perform other duties as assigned.