The UPS Store Retail Associate - PM Shift

TUPSS 2, Inc.•Austin, TX

16d•Onsite

About The Position

The UPS Store Retail Associate assists customers and delivers exceptional service. The associate receives and processes packages for courier shipment and operates copiers, fax machines, binding and laminating equipment, and point-of-sale devices. The role involves learning the store’s services, products, and value options so the associate can provide accurate information and advise customers. The position is part-time, with afternoon and weekend shifts available, and requires availability to cover closing and weekend shifts as needed. The role offers opportunities to grow into full-time and leadership positions.

Requirements

High school diploma or GED.
Strong computer skills, including Microsoft Office, Adobe Suites, and internet proficiency.
Outstanding phone, verbal, and written communication skills, including spelling and math.
Prompt, dependable, and responsible.
Able to safely lift 40 pounds or more.
Willing and able to work 15–30 hours per week.
Available for closing and weekend shifts as needed.

Nice To Haves

Previous retail customer service experience is preferred.

Responsibilities

Deliver outstanding customer service to walk-in customers and telephone inquiries.
Complete Notary certification and provide notary services to customers.
Practice active listening with customers, team members, and leadership.
Take ownership of customers’ shipping needs and offer viable solutions.
Learn product and service offerings, alternative solutions, and industry trends.
Operate equipment, software, and devices expertly and be willing to teach others.
Maintain a clean, organized, and safe working environment.
Perform other duties as assigned.