Retail Associate - Donation & Sales Floor

GOODWILL IND OF THE CHESAPEAKE INC•Annapolis, MD

10h

About The Position

The Retail Associate supports daily store operations at Goodwill Industries of the Chesapeake’s Annapolis Retail Store while helping advance programs that benefit the local community. The role includes customer service, donation support, merchandise production, and sales floor assistance. It combines active work with an opportunity to support Goodwill’s community mission. The position is full-time and requires availability on Saturdays and Sundays, as well as flexibility to work shifts that may include evenings and holidays. Reliable transportation is required for each scheduled shift. Some locations may require forklift operation; certification will be provided within 30 days of hire if needed. The role requires reading clothing tags and labels in English and involves a medium physical demand work environment, including lifting, standing, walking, bending, reaching, and using hands throughout the shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent preferred.
Customer service, retail, or material handling experience preferred.
Ability to follow instructions and work with frequent interruptions.
Strong communication and teamwork skills.
Dependable, adaptable, and service-oriented.
Weekend availability on Saturday and Sunday is required.
Ability to work flexible shifts, including evenings and holidays.
Reliable transportation for each scheduled shift.
Ability to read clothing tags and labels in English.
Ability to lift up to 50 lbs, with frequent lifting up to 25 lbs.
Ability to stand, walk, bend, reach, and use hands throughout the shift.

Nice To Haves

High school diploma or equivalent.
Customer service, retail, or material handling experience.

Responsibilities

Greet and assist customers and donors in a professional, friendly manner.
Help donors unload items, issue donation receipts, and maintain accurate records.
Support merchandise production by sorting, pricing, and tagging goods.
Stock and maintain organized sales floor and backroom areas.
Operate a cash register and POS system accurately.
Assist with daily opening, closing, and recovery tasks.
Support fundraising initiatives and uphold Goodwill’s mission.
Follow safety, cleanliness, and housekeeping standards.