Retail Associate - Donation & Sales Floor

GOODWILL IND OF THE CHESAPEAKE INC • Odenton, MD

11d • Onsite

About The Position

The Retail Associate supports daily operations at Goodwill Industries of the Chesapeake’s Odenton Retail Store through customer service, donation assistance, and sales floor support. The role combines active retail work with support for programs that benefit the local community. Duties include assisting customers and donors, processing donations, preparing and stocking merchandise, operating the register and POS system, maintaining store areas, and supporting opening, closing, recovery, and fundraising activities. The position requires full-time availability, including weekends, flexible shifts, evenings, and holidays. Reliable transportation is required for each scheduled shift. Some locations may require forklift operation; certification will be provided if needed within 30 days of hire. The associate must be able to read clothing tags and labels in English. The work involves frequent standing, walking, bending, reaching, and use of hands, as well as lifting up to 50 pounds, with frequent lifting up to 25 pounds. It is described as a medium physical-demand work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Ability to follow instructions and work with frequent interruptions.
• Strong communication and teamwork skills.
• Dependable, adaptable, and service-oriented.
• Ability to read clothing tags and labels in English.
• Reliable transportation for each scheduled shift.
• Availability to work weekends (Saturday and Sunday), flexible shifts, evenings, and holidays.
• Ability to lift up to 50 pounds, with frequent lifting up to 25 pounds, and to stand, walk, bend, reach, and use hands throughout the shift.

Nice To Haves

• High school diploma or equivalent preferred.
• Customer service, retail, or material handling experience preferred.
• Forklift certification may be needed at some locations; certification is provided within 30 days of hire if needed.

Responsibilities

• Greet and assist customers and donors in a professional, friendly manner.
• Help donors unload items, issue donation receipts, and maintain accurate records.
• Sort, price, and tag goods to support merchandise production.
• Stock and maintain organized sales floor and backroom areas.
• Operate a cash register and POS system accurately.
• Assist with daily opening, closing, and recovery tasks.
• Support fundraising initiatives and uphold Goodwill’s mission.
• Follow safety, cleanliness, and housekeeping standards.

Benefits

• Competitive pay.
• Growth opportunities.
• Opportunity to support programs that strengthen the local community.
• Additional benefits information is available through the company careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED