Retail Associate-PT

Land Of Lincoln Goodwill Industries • Quincy, IL

2d • Onsite

About The Position

Retail Associates are the face of LLGI’s mission to customers and the community. They are expected to work with integrity and a positive attitude while handling donated goods, collecting donations, processing and pricing merchandise, stocking and merchandising, completing register transactions, and recovering the sales floor. Associates are customer- and donor-focused, work with minimum supervision, and respond to business demands. They may be trained and assigned to any store function. The position is classified as non-exempt and is not safety-sensitive. The role requires being at least 16 years of age and includes physically demanding work in a light industrial or warehouse environment, including exposure to heat, cold, and common allergens.

Requirements

• Must be at least 16 years of age.
• Basic math skills.
• Ability to communicate information clearly verbally and work independently while fostering a strong team atmosphere.
• Ability to interact with people with disabilities and others in ways that enhance their dignity, privacy, and confidentiality.
• Sensitivity and ability to communicate with a diverse population and promote diversity and inclusion.
• Professionalism, integrity, sound business conduct, and ethical behavior.
• Ability to follow LLGI policies and procedures and embrace its mission, vision, and values.
• Ability to consistently attend work and arrive on time on scheduled workdays.
• Ability to lift or move up to 50 pounds safely onto and off retail shelving fixtures up to 10 feet high, clothing racks 4 feet high, and z-racks 6 feet high.
• Ability to push and pull z-racks holding up to 100 pieces of clothing and weighing at least 150 pounds, and wheeled carts averaging 150 pounds.
• Ability to bend and reach into gaylords up to 5 feet high to remove clothing and housewares.
• Manual dexterity to fasten and unfasten buttons, snaps, and zippers and operate cash registers and tagging guns.
• Ability to stand for long periods and perform tasks for extended periods involving stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling.
• Visual acuity to evaluate donated items for quality and ability to identify undesirable odors in donations.
• Ability to work in a team environment.

Responsibilities

• Provide excellent customer service to all stakeholders, donors, and customers.
• Accurately perform register transactions and maintain cash register stock levels according to standards.
• Follow housekeeping standards and perform assigned janitorial and housekeeping duties.
• Pull, price, rotate, size, and hang clothing; ensure products are sized, categorized, and properly merchandised.
• Understand and achieve quotas and sales goals; follow sales-floor procedures and correct quality problems.
• Merchandise and recover the sales floor, maintaining product levels and a clean, organized store.
• Accept, check, unload, and process donations at the donation door using GRATIS; maintain accurate daily donation records and perform opening and closing donation-door procedures.
• Unload and load trailers and straight trucks according to standards.
• Inspect, sort, grade, and process donated goods according to current LLGI standard operating procedures; sort items into appropriate bins, price them, and assign them to staging areas.
• Transport stock between workstations and place products in proper containers for the sales floor; pull products from the floor to meet specifications before transferring them to the warehouse.
• Manage time effectively and complete assigned work in accordance with production standards and goals; take responsibility and accountability for completing duties.
• Contribute to team success by involving others in work processes, decisions, and actions; assist processors by swapping full equipment for empty equipment.
• Help price furniture and move it directly from the donation door to the sales floor.
• Assist with cutting cardboard and filling cardboard gaylords.
• Demonstrate professionalism, integrity, and ethical behavior; maintain confidentiality of LLGI operational, financial, and personnel information.
• Follow LLGI safety guidelines, policies, and procedures, and embrace the organization’s mission, vision, and values.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed