Retail Associate Travel Agent (In-Store Sales)

AAA Mid-Atlantic•Richmond, VA

5d•$16 - $21•Onsite

About The Position

AAA Club Alliance is hiring a sales-driven Retail Associate Travel Agent to help clients plan domestic and international travel, including cruises, land tours, flights, and hotels. The position suits candidates with strong sales and customer-service skills, a willingness to learn, and comfort using technology; prior travel-industry experience is preferred but not required. The agent uses personal travel experiences and AAA’s travel strategy to advise clients, build lasting relationships, and meet sales goals. Responsibilities include processing bookings, payments, and travel documents in compliance with ARC, DOT, and AAA policies; explaining AAA benefits and travel perks; and resolving client concerns with management guidance. The role also includes attending promotional events, training, and familiarization trips. AAA provides training, coaching, mentorship, and ongoing learning, with a career path toward Retail Travel Agent and Senior Retail Travel Agent positions. A Certified Travel Associate (CTA) designation is required within two years of hire; the company covers the program and testing costs and provides paid time to complete the certification. This is a full-time, in-store role at 7009 West Broad Street, Richmond, VA 23294. The schedule is Monday–Friday, 8 AM–6 PM, and Saturday, 8 AM–5 PM, for a 37.5-hour work week, with Sundays off. Starting base compensation is $16.37–$21 per hour, adjusted based on experience, location, and other job-related factors. The position is also eligible for monthly incentive pay, with an average payout of $550–$1,100 per month after approximately six months of employment.

Requirements

High school diploma or equivalent.
At least 1 year of retail experience.
Excellent communication and customer-service skills.
Strong organizational ability.
Proficiency with travel booking systems and web-based applications.
Working knowledge of geography.
Obtain the Certified Travel Associate (CTA) designation within two years of hire.
Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state and/or vendor-specific screenings.
Ability to obtain a necessary Membership license or other required license, as applicable to the essential functions of the position.

Nice To Haves

Associate’s degree or graduation from travel school.
At least 1 year of experience as a retail/leisure travel agent or comparable travel experience.

Responsibilities

Plan domestic and international travel experiences, including cruises, land tours, flights, and hotels.
Use personal travel experience to inspire and guide clients.
Build long-term client relationships and encourage repeat business.
Use AAA’s established travel strategy to support sales success and achieve sales goals.
Process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies.
Educate clients about AAA benefits, exclusive travel perks, and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips.

Benefits

Company-sponsored IATAN cards for travel discounts and personal travel opportunities at exclusive rates.
Paid educational trips.
Paid time off, described as 3+ weeks accrued in the first year and also as 2+ weeks within the first year.
Medical, dental, and vision plan options.
Up to 2 weeks of paid parental leave.
401(k) plan with company match up to 7%.
Paid company holidays.
Company-provided volunteer opportunities and 1 volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.
CTA program and testing costs covered, with paid time to complete the certification.