Retail Associate Customer Service - Yorktown

Goodwill Of Central And Coastal Virginia•Yorktown, VA

About The Position

The Retail Associate Customer Service contributes to Goodwill’s mission by providing excellent customer service and helping maintain the store’s appearance. The associate greets and assists customers, processes transactions, replenishes and rotates merchandise, and helps keep the sales floor and wrap desks clean, orderly, and visually appealing. The role has no supervisory responsibilities and does not require driving. A criminal background check is required. The associate may have access to confidential information and must follow Goodwill’s privacy and security procedures. Associates must follow Goodwill safety rules and regulations. The work environment is moderate, with occasional exposure to extreme temperatures, noise, fumes, or dust. Evening and/or weekend availability is required as business needs dictate.

Requirements

High school diploma or GED preferred; a combination of education and work experience will be considered.
No previous experience required.
Must successfully pass a criminal background check.
Must be available to work evenings and/or weekends as business needs dictate.
Must lift up to 50 pounds and frequently lift and/or carry objects weighing up to 25 pounds.
Must follow Goodwill safety rules and regulations and applicable privacy and information-security procedures.

Nice To Haves

High school diploma or GED.

Responsibilities

Maintain an enthusiastic, positive, and courteous attitude during customer interactions.
Greet each customer promptly, make eye contact, smile, and thank customers at the end of transactions and when they leave.
Engage with customers on the sales floor and provide assistance when needed.
Process customer transactions quickly and accurately according to cash-handling guidelines.
Put fresh product on the sales floor and participate in rotating stock.
Understand the store’s Round Up goal and meet the individual goal assigned by the store manager.
Keep the sales floor clean, neat, and orderly, and keep wrap desks free of clutter.
Maintain floor visual presentations, including houseware end caps, H-rack displays, and displays with low stock.
Bring store cleanliness issues to management’s attention when unable to address them.
Follow Goodwill safety rules and procedures for protecting confidential information.