Retail Assistant Store Manager at Deerfield

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.•Loveland, OH

1d•$0 - $19

About The Position

Ohio Valley Goodwill Industries is a provider of rehabilitation services that uses revenue from its retail stores to support individuals with disabilities and local veterans experiencing homelessness. The Retail Assistant Store Manager works with the Retail Store Manager to oversee store employees and daily operations, including customer service, stocking, merchandising, inventory control, budgeting, and record keeping. The role helps maintain production efficiency, store organization, and safety. When the Retail Store Manager is absent, the Assistant Store Manager is responsible for all store operations. The position supervises retail staff, including Retail Supervisors, Donation Attendants, Merchandise Processors, and Sales Associates. It also requires performing production and retail staff duties as needed, working a flexible schedule that includes weekends and holidays, and collaborating with the employment and training program to support Goodwill’s mission.

Requirements

High school diploma or equivalent preferred.
At least five years of experience in retail or an equivalent industry.
Two years of progressive retail management experience supervising several departments and/or staff preferred.
Experience selecting, assessing, coaching, and developing associates, preferably in retail.
Proficiency in setting and managing store staff schedules.
Ability to communicate effectively in English, orally and in writing.
Basic math and computer skills.
Strong customer-service and interpersonal skills, integrity, respect for individuals, critical and analytical thinking, and appreciation of diversity.
Ability to work in both climate-controlled and non-climate-controlled environments.
Ability to walk, stoop, stand, bend, lift, kneel, and climb continuously for prolonged periods.
Ability to lift and carry 35 pounds, with or without reasonable accommodation.
Ability to work in a confined area and perform computer-based work frequently.

Nice To Haves

High school diploma or equivalent.
Two years of progressive retail management experience supervising several departments and/or staff.
Broad knowledge of the thrift and resale industry and ability to respond to competitive situations.

Responsibilities

Oversee and carry out retail store operations in partnership with the Retail Store Manager.
Perform daily administrative and clerical store functions, including cash transactions, ordering supplies, and opening and closing the store.
Work a flexible schedule supporting store opening, production, and closing operations, including weekends and holidays.
Assist with supervising and training employees.
Perform production and retail staff duties as needed, including greeting donors, safely unloading donations, completing donor receipts, sorting donations, handling cash, maintaining the sales floor, assisting customers, and store upkeep.
Promote exceptional customer service for internal and external customers.
Monitor donation processes and enforce security and control procedures.
Monitor sales transactions and ensure proper sales procedures are followed.
Maintain production and sales-floor staffing levels while meeting budgeted payroll expenses; train new associates according to Goodwill policies.
Maintain an orderly, properly equipped, and supplied store within budget requirements.
Communicate with other divisions and stores by email, phone, and in person as needed.
Collaborate with the employment and training program to further the organization’s mission.
Assist customers and handle complaints.
Maintain a safe environment for customers and employees.
Comply with and enforce organizational policies and standards.
Complete paperwork and reports accurately and on time, and adhere to the supervisor’s work schedule.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Paid vacation and sick leave
Paid holidays
403(b) with company match
Employee Assistance Program
Discounts when shopping at company stores
$300 referral bonus for eligible internal employees when a referred candidate is hired and completes 90 days