Retail Team Leader at Deerfield
About The Position
The Retail Team Leader supports the Retail Store Manager with daily store operations and helps drive store success, customer satisfaction, and team development. The role provides guidance, training, and work delegation to Donation Attendants, Merchandise Processors, and Sales Associates. It contributes to sales and production goals while helping maintain a safe, productive, and welcoming store environment. Ohio Valley Goodwill Industries' retail revenue supports rehabilitation and employment services for individuals with disabilities and local veterans experiencing homelessness.
Requirements
- Strong customer service and problem-solving skills.
- Ability to motivate, coach, and develop team members.
- Effective communication skills in English.
- Flexibility to work opening, production, and closing shifts.
- Ability to stand and walk for extended periods.
- Frequent bending, stooping, twisting, kneeling, and reaching.
- Ability to lift and carry up to 35 pounds, with or without reasonable accommodation.
- Ability to work in a fast-paced retail environment.
- Regular and reliable attendance.
Nice To Haves
- Previous retail leadership or supervisory experience; 1 or more years preferred.
Responsibilities
- Support the Retail Store Manager in overseeing daily store operations.
- Deliver outstanding customer service and resolve customer concerns professionally.
- Coach, train, and develop retail associates to maximize performance.
- Provide leadership, guidance, and feedback to team members.
- Help maintain a safe, productive, and welcoming store environment.
- Monitor sales transactions and ensure proper cash-handling procedures are followed.
- Address escalated customer and operational issues.
- Ensure accurate pricing, quality standards, and merchandising execution.
- Support inventory management and production processes.
- Drive team productivity and achievement of store goals.
- Ensure compliance with company policies and procedures.
- Provide training, direction, and work delegation for Donation Attendants, Merchandise Processors, and Sales Associates.
Benefits
- Opportunities for career growth and promotion.
- Leadership development and digital training programs.
- Supportive team environment focused on success and service.
- Internal employees may earn a $300 referral bonus when a referred candidate is hired and completes 90 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
