Retail Assistant Store Manager I - FT - Mt. Pleasant

Goodwill Industries of Upstate/Midlands South Carolina•Mount Pleasant, SC

About The Position

Assists the Store/Facility Manager in managing and operating a retail store, donation processing center, and/or warehouse operations. Provides exceptional customer service through the efficient management of store associates, donations, processing, stock rotation, inventory, and sales. Maintains the appearance of the facility and merchandise to encourage shoppers in support of Palmetto Goodwill’s mission-related services. Leads retail team and store activities in the absence of, and at the direction of, the Retail Store Manager. Supervises the store management team, store associates, program participants, volunteers, and community service participants. Performs subordinate work as needed and carries out supervisory responsibilities in accordance with agency policies and procedures. The role requires flexible hours and availability to open or close the assigned retail location as needed, make bank deposits, secure the building, and respond to emergencies. Occasional business-related travel is required.

Requirements

Associate’s degree or equivalent from a two-year college or technical school in Business or a related field; an equivalent combination of education and experience may be considered.
Two years of retail management experience with an emphasis on customer service.
Ability to perform each essential duty satisfactorily.
Ability to pass a criminal background check.
Ability to obtain and maintain forklift/stacker and CPR/First Aid certifications.
Valid driver’s license, reliable transportation at all times, and automobile insurance acceptable to Goodwill’s liability insurance provider.
Ability to read, analyze, and interpret business periodicals, professional journals, or sales reports; write reports; and present information and respond to questions tactfully and courteously.
Ability to perform arithmetic calculations, compute rates, ratios, and percentages, and define problems, collect data, establish facts, and draw valid conclusions.
Ability to exercise judgment, resourcefulness, ingenuity, initiative, and discretion when managing confidential information.
Ability to operate a POS register.
Working knowledge of fax machines, scanners, material-handling equipment, computers, Microsoft Office programs including Outlook, Office, and Excel, database programs, and the internet.
Ability to work flexible hours, open and/or close the assigned retail location as required, make bank deposits, secure the building, and respond to emergencies as needed.
Ability to travel occasionally for business-related activities.
Ability to perform the physical demands of the role, including frequently lifting and/or moving up to 50 pounds and occasionally lifting and/or moving more than 50 pounds.

Responsibilities

Demonstrate Palmetto Goodwill’s I-CARE values and provide amazing customer experiences to internal and external customers.
Act as an ambassador for Palmetto Goodwill and support a culture of learning, growth, diversity, inclusivity, and belonging.
Receive donations using the GRATIS process: Greet, Receipt, Assist, Thank, Invite Back, Sort.
Maintain a clean work environment and obtain and maintain forklift, walk-behind stacker, first-aid, CPR, and BBP certifications.
Train and onboard team members, set a positive example, provide coaching, and train Retail Team Member IVs in delivering new Retail Team Member training.
Demonstrate mastery of production and customer service management through evaluation.
Issue refunds and resolve customer concerns.
Report known or suspected security and theft problems to store management, the appropriate District Manager, and/or Asset Protection.
Comply with agency policies, procedures, safety standards, and applicable CARF, Department of Labor, and other regulatory standards.
Lead retail team and store activities in the absence of or at the direction of the Retail Store Manager.
Perform administrative and clerical duties, including opening and closing tasks, bank deposits, and securing the building.
Ensure compliance with safety, security, sales, money-handling, and record-keeping procedures.
Verify merchandise quality and quantity meet sales and production standards.
Coordinate shipments, transportation reporting, merchandise category adjustments, and production schedules.
Ensure merchandise is priced according to established standards.
Implement seasonal planograms, floor sets, store signage, and sales promotions as applicable.
Optimize floor space based on product flow to support efficient production.
Assist truck drivers and other agency personnel in performing their duties.
Supervise the store management team, associates, program participants, volunteers, and community service participants; interview, hire, train, assign and direct work, appraise performance, reward and discipline employees, maintain a safe work environment, and address complaints and problems.
Perform other job-related duties as assigned.