Retail Shift Leader I - FT - Mt. Pleasant

Goodwill Industries of Upstate/Midlands South Carolina•Mount Pleasant, SC

About The Position

The Retail Shift Leader I assists the Retail Store Manager and Retail Assistant Store Manager with the operation and management of a retail center. The role performs retail, customer service, donation processing, merchandise production, cashiering, administrative, and leadership duties personally or through supporting team members. The Shift Leader leads store activities in the absence of, or at the direction of, the Retail Store Manager or Retail Assistant Store Manager, and supports an inclusive, respectful workplace while representing Palmetto Goodwill and its organizational values.

Requirements

High school diploma or GED and one year of retail experience, or an equivalent combination of education and experience.
Ability to read and interpret memos and operating and procedure manuals.
Ability to present standard information effectively and tactfully in one-on-one interactions with customers and team members.
Ability to perform basic arithmetic, including adding and subtracting two-digit numbers and multiplying and dividing by tens and hundreds.
Ability to follow detailed but straightforward written or oral instructions and address problems involving a few concrete variables.
Ability to operate a telephone, multi-key register, typewriter, computer, fax machine, and material handling equipment.
Ability to obtain and maintain forklift/stacker and CPR/First Aid certifications.
Ability to perform data entry and keyboarding and instruct or verify the work of others.
Ability to travel locally as required.

Responsibilities

Demonstrate Palmetto Goodwill’s I-CARE values of Integrity, Collaboration, Attitude, Respect, and Excellence, and provide positive customer experiences in keeping with ACE values.
Represent Palmetto Goodwill and support a culture of learning, growth, diversity, inclusivity, and belonging.
Receive donations using the GRATIS process: Greet, Receipt, Assist, Thank, Invite Back, and Sort.
Sort, price, tag, and stock hardline and softline donations according to established expectations.
Use the point-of-sale system accurately, complete merchandise sales, and ask customers to round up their change.
Accurately record donations, merchandise production, and assigned tasks, and exceed established production goals.
Maintain a clean work environment and demonstrate mastery of cashier, softline production, donor services, and hardline production roles through evaluation.
Obtain and maintain forklift and walk-behind stacker certification, as well as first-aid, CPR, and BBP certification.
Train newly onboarded team members, set a positive example, recognize coaching needs, and provide coaching when appropriate.
Issue refunds and resolve customer concerns.
Report known or suspected security or theft problems to store management, the appropriate District Manager, or Asset Protection.
Follow agency policies, procedures, and safety standards and help maintain compliance with CARF, Department of Labor, and other regulatory standards.
Lead the retail team and store activities in the absence of, or at the direction of, the Retail Store Manager or Retail Assistant Store Manager.
Train team members, plan, assign, and direct work, address concerns, and report circumstances to the Retail Store Manager or Retail Assistant Store Manager.
Perform administrative and clerical duties, including opening and closing tasks, making bank deposits, and securing the building as directed and according to established guidelines.
Perform other job-related duties as assigned.